|
This page explains all about the ways you can pay at the Electronic
Pet Shop, and how we keep it all safe and secure. We also have a privacy
policy, to guarantee you won't be spied on!
What
methods of payment can I use?
We offer a choice of two secure online payment systems, for your
convenience. Also for UK customers, we accept the more traditional forms of
payment, cheque and postal order.
-
Credit / Debit Card with 3D Secure Online Protection
We accept all major credit and debit cards via
Nochex, a secure online payment system. Your details will be
encrypted before being transmitted, using the highest commercially available SSL 128-bit encryption key. In translation, that means no-one will have access
to your card details - not even us! We can even accept international
(outside of the UK) payments - all currencies are converted into GBP.
What is 3D Secure?
3D Secure is a new security feature designed
to combat online credit card fraud. It was developed by Visa and MasterCard,
and involves cardholders entering a password to validate their identity
whenever they make a purchase on a participating website - a bit like Chip
and PIN, but for online purchases. Find out more
here.
Please note:
transactions will appear as "Nochex" on your credit/debit card
statement. Cards accepted:
 |
 |
 |
 |
 |
 |
 |
| Visa |
Delta |
Electron |
MasterCard |
Switch |
Maestro |
Solo |
-
PayPal - secure online credit and debit card processing
PayPal is an instant, safe, easy way to send payments
online, without exposing your credit card number even to us! It's SSL
secured with 128 bit encryption (you'll see the secure padlock symbol at
the bottom of your browser window). This means your payment details go
flying through cyberspace as a long string of data so complex that not
even the most intelligent alien life form could decrypt it, and no-one at
the other end will have access to your details either. 50,000 online
shops use PayPal to accept payments, and more than 150 million people
worldwide have PayPal accounts. And the great thing is, you don't even have to
hold an account with PayPal to pay for your pets! When you get to the
PayPal stage of the checkout, you'll see this, just below a summary of
your order:
If you don't have a PayPal account, simply click "Continue" by
in the picture above. You'll then be taken to a screen where you can enter
your billing and payment details, no hassle or fuss. If you do already
have a PayPal account, simply sign in using box
pictured above, and you can pay quickly and easily using your existing
PayPal balance if you have one, or with any credit/debit cards that are
linked to your account. Once your PayPal payment has been completed,
you will receive an email from PayPal confirming the transaction. PayPal
payments are instant. Cards accepted:
|
|
|
|
 |
|
|
|
|
| Visa |
Delta |
Electron |
Amex |
MasterCard |
Switch |
Maestro |
Solo |
-
Personal
Cheque (UK only)
As an alternative to online payment, we
accept Personal Cheques, in Pounds Sterling (GBP) only, from a UK bank. To
pay by cheque, simply put your order through the checkout, and on the
payment page, select "Personal Cheque". On the confirmation page, you'll
be given the address to send the cheque to. All cheques should be made out
to "Electronic Pets Ltd".
Please enclose a copy of the Order Details
(this can be printed off from your Account History page), or at least a
note of your order number. We wait
until cheques clear before shipping orders, which please note
can take up to 7 days. If we do not
receive the cheque within 7 days of the
order being put through the checkout, and we do not hear from you to
explain of any delay, the items will be put back into stock and your order
will be cancelled.
-
Crossed
Postal Orders (UK only)
We also accept payment via Crossed postal order. You can get a
postal order from any UK post office. We request them to be crossed for
security reasons - the name of the recipient is printed onto the postal
order, so only they can cash it, through their bank, whereas normal
uncrossed postal orders can be cashed by anyone at a post office. There is
no extra charge to cross
a postal order. To pay by Postal Order, simply put your
order through the checkout, and on the payment page, select "Postal Order". On the confirmation page, you'll be given the address to
send the postal order to. All postal orders should be made out to "Electronic
Pets Ltd". Please enclose a copy
of the Order Details (this can be printed off from your Account
History page), or at least a note of your order number. We wait until postal orders clear before shipping
orders, which please note can take up to 7 days.
If we do not receive a postal order within 7 days
of the order being put through the checkout, and we do not hear from you
to explain of any delay, the items will be put back into stock and your
order will be cancelled. For more about postal orders, click
here.
[Back
to Top]
Security -
how do I know my payment is secure?
Click
here to
find out how your payment is protected when you choose to pay via
Credit/Debit Card with 3D Secure (Nochex).
When you make a payment using PayPal, you are
automatically transferred from the Electronic Pet Shop server onto PayPal's
SSL secured 128-bit encryption server. This means your payment details go
flying through cyberspace as a long string of data so complex that not even
the most intelligent alien life form could decrypt it, and no-one at the
other end will have access to your details either. You'll see the secure
padlock symbol at the bottom of your browser window.
To find out more
about PayPal's data encryption, click
here.
To find out about PayPal's Fraud
Prevention scheme, click here.
When you send a Personal Cheque to us, be sure to make it out to "Electronic
Pets Ltd". That way, if anyone intercepts your cheque in the post, it will
be useless to them - only us at the Electronic Pet
Shop will be able to cash it. If your cheque gets lost in the
post, you can contact your bank and tell them the stub number and amount
sent (always ensure you write the details of each cheque you issue on the
stub in your cheque book), and they will cancel your cheque for you and stop
it being cashed. Once this has taken place, you can send us a replacement
cheque, safe in the knowledge we'll only cash that one.
If paying via
Postal Order, please ensure you ask for a Crossed
Postal Order at the Post Office. It doesn't cost more than an
uncrossed one, and means that as "Electronic Pets Ltd" will be printed as
the recipient's name on the postal order, if anyone should intercept it on
its way to us, they won't be able to do anything with it (very similar to
how a personal cheque works). Also, please ensure you keep all receipts and
confirmations that you receive from your Post Office when they issue you
with the postal order, as these will need to be produced if anything goes
wrong, e.g. your postal order gets lost or damaged.
[Back
to Top]
How do you
keep my personal information secure?
We work to protect the security of your
information during transmission by using software which encrypts information
you input. All personal customer information is stored in our secure
database, and we never pass any of your information on to third parties.
It is important for you to protect against
unauthorized access to your password and to your computer. Be sure to sign
off when finished using a shared computer. This can be done by pressing the
'Log Off' button. This also prevents any pets getting out of the floppy disk
drive. To read more about what types of personal information we store and
our policies regarding this, please check our privacy policy below.
[Back to Top]
All about
our Privacy Policy.
The information we learn from customers helps us personalise and
continually improve your adopting experience at ElectronicPetShop.com.
Here are the types of information we gather:
-
Information you give us
We receive and store certain information you
enter on our website or give us in any other way. You can choose not to
provide certain information, but then you might not be able to take
advantage of certain features. We use the information that you provide
for such purposes as responding to your requests, customising
future adoptions for you, improving the Pet Shop and communicating with
you. This personal information is only ever as basic as your name,
address, email address and phone number for example, we do not and can not
store any payment information.
-
Automatic Information
We receive and store certain types of information whenever you interact
with us. For example, like most websites, we use "cookies," and we obtain
certain types of information when your Web browser accesses
ElectronicPetShop.com. You can choose to prevent these, although we will
not be able to provide you with a personalised experience at
ElectronicPetShop.com if we cannot recognise you or see you. Such information is for example your
Internet Service Provider (e.g. AOL), and your IP address, which can deduce your basic location. We cannot access credit card
information or any other more confidential information.
ElectronicPetShop.com
does not Share the Information It Receives. Information about our customers is
extremely valuable to us in constantly updating the Pet Shop to suit your
needs,
and we are not in the business of selling it to others. Even for a very huge sum of money.
E-mail Communications: If you do not
want to receive newsletter emails from us, please adjust "Notifications" in your account
settings. Don't worry, we rarely send emails and if we do they will be to
you as a customer and not spam. If you would not even like to receive
emails specifically from us to you due to temporary insanity, then please
let us know and we will delete your account.
[Back to Top]
Related Links
You'll be able to
find useful information in the following pages to help you out with your
adoption, if you're still unclear about something:
-
Delivery
This page explains all the delivery options
and shipping services we offer, how the costs are calculated, and
international shipping.
-
Returns
Policies
In the unlikely event you need to return or
exchange something, or we've made a mistake with your order, this page
will help you out.
-
Terms
and Conditions
All the boring small print that you have to
accept before you buy from us. Don't worry, it's nothing unexpected. You
won't be signing your life away!
|
